Last updated: September 1, 2017

We value your privacy and are informing you about the treatment of your personal   information in our AAA ONBOARD Program which uses a mobile application (“App”) to collect information about vehicles you drive. 

This Privacy Statement is provided on behalf of your local AAA club, your AAA affiliated automobile insurance company and their affiliates and agents, as applicable.  It is in addition to promises we may have made with other privacy statements.   


We may change this Privacy Statement from time to time.  If we do so, we will post the updated statement to the AAA OnBoard Program’s website at  Please visit this website regularly for the current version. 


Our Insurance Program provides discounts and collects driving behavior information (e.g., acceleration, deceleration, and speed) as factors in determining your premium.  It uses an App that continuously collects information, determines when you are driving and displays your driving behavior and trip history in order to generate a “driving score.”


We collect information about you, such as name, address, e-mail address, phone number, vehicle VIN and other personal information when you sign up for the Program.   We also collect or derive from the App:

o Trip event information including duration, start and end time, and total distance, time of day and day of week driven;
o driving behavior information (e.g., average and max speed, acceleration and deceleration); 
o When your device (i.e., “phone”) is used including when used with a phone in hand or with a hands free device;
o The type of transportation and if you are driving or not driving;  
o Phone usage information during trip events; 
o Information about your phone including the phone type, phone vendor, operating system, app version, and unique device ID number; and geolocation (“location”) information..


The information we collect assists us in many ways.  For example, your driving behavior information helps us calculate your premium and may provide you an insurance discount.  While we collect phone usage information, we use it for research purposes and do not use it for rating purposes.  If this were to change, we would notify you in advance and request your consent.    

We may also use information we collect:

o to communicate with you about the Program and other products and services;
o to determine if you are eligible for our Program and other products and services, including insurance discounts;
o to improve  products and services and develop new ones;
o for research and analysis purposes;
o to comply with legal requests, such as court orders and subpoenas; and
o for other business purposes, and as otherwise permitted by law.

We may share the information we collect with our affiliates, AAA’s national federation, and other third parties for these purposes.  We may also share your information including location information with third parties as permitted by law.

If you have an insurance claim, we will not use information collected by the App without your consent, however we may be required to share it with third parties, including civil litigants, law enforcement, or other government entities under a subpoena or when required by law.  

We may depersonalize the information we collect so that you cannot be identified, and then use or share the depersonalized information with any third party for any purpose.


We maintain administrative, technical and physical safeguards to protect your personal information.  We require our partners, employees, and vendors to keep it confidential.  Access is given only to those who need it for their duties.  We review the information security practices of vendors with whom we share your information.


If you have questions, contact us at, or at AAA ONBOARD Program/AAA, Mailstop A105, 3333 Fairview Rd., Costa Mesa, CA 92626.