Frequently Asked Questions


To renew your insurance policy or policies, please contact us at 757-233-3850 or 1-877-222-2245 (toll-free). To renew your insurance policy or policies, please contact us at 1-757-233-3850 or 1-877-222-2245 (toll-free).

To make changes to your existing policy or policies, please contact us at 757-233-3850 or 1-877-222-2245 (toll-free). To make changes to your existing policy or policies, please contact us at 1-757-233-3850 or 1-877-222-2245 (toll-free).

You can make a payment by clicking on the "Pay" link in the insurance section on the My Account page. The "Pay" link will not display if your policy has been paid in full, or if you are enrolled in automatic payments (AAA Auto Pay).

For additional information on policies other than the ones shown in My Account, please please contact us at 757-233-3850 or 1-877-222-2245 (toll-free). For additional information on policies other than the ones shown in My Account, please please contact us at 1-757-233-3850 or 1-877-222-2245 (toll-free).

AAA Tidewater Virginia policyholders can view, save, and print a Proof of Insurance card by clicking on the “View Proof of Insurance Card " link on the My Account homepage or the View Policy Details page. This document is in an Adobe® Acrobat® Portable Document Format (PDF). You can download a free copy of Adobe® Acrobat® Reader directly from the Adobe website.

Use the following links to understand your coverages:

For your own security, we require that you validate your Date of Birth so you can access your insurance policy information.

Enrolling in automatic payments (AAA Auto Pay) authorizes the Interinsurance Exchange of the Automobile Club to withdraw your insurance premiums and installment and other applicable fees from your bank (or other financial institution). To enroll online, please pay now by clicking on the "Make A Payment" tab. After successfully logging into My Account and clicking the "Pay" button, you will have the option to sign up for automatic payments before submitting your payment. If you do not have a payment due at this time, click on the "Sign Up for Automatic Payments" link for the desired policy to enroll. You may also contact your local office or our Member Services Center.


Toll-free Number
Roadside Assistance 1-757-631-1700 (in Tidewater Virginia) or 1-800-AAA-HELP (outside the area) 1-757-631-1700 (in Tidewater Virginia) or 1-800-AAA-HELP (outside the area)
Insurance 1-877-222-22451-877-222-2245
Car Care Centers 1-877-744-72221-877-744-7222
Membership and Other Services 1-800-501-42221-800-501-4222

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